Most agencies bolt Hostaway onto their existing setup. We've built everything around it. One PMS, mastered — so your integrations don't break, your data doesn't drift, and your guests don't notice the seams.
A generalist agency knows how every PMS works. We know how Hostaway works with everything else — and that's a completely different thing.
We don't adapt generic workflows to fit Hostaway. We build native to it. Booking data, guest data, availability, and pricing flow the way Hostaway designed them.
Every integration we offer — Acuity/Calendly, Stripe, Google Calendar, Zapier, Gmail — has been built and QA-tested in a live Hostaway environment. We don't discover edge cases in your production system.
We've built the same integrations multiple times. We know where Hostaway behaves unexpectedly, where the API has quirks, and what to test before go-live. Your build takes weeks, not months.
Most agencies stop at bookings. We extend into ops — cleaning schedules, task management, maintenance triggers — all driven by Hostaway checkout data.
Email Drafting AI and Website AI are connected to Hostaway. When a guest asks about their booking, our AI knows the answer — check-in time, room type, booking ref — because it's reading from the source.
When something breaks at 11pm before a busy weekend, you call us. We know your Hostaway setup because we built it. No pointing fingers at other vendors, no escalation chains.
Every tool in your stack talks to Hostaway. We build and maintain the connections so they stay talking.
Upsell bookings that need timed slots: spa, massage, early check-in, late checkout.
Availability sync, blocking, staff visibility.
Upsell payments, deposits, refunds.
PMS core — every connection reads and writes here.
Automation backbone, trigger routing.
Bot filters, Email Drafting AI drafts.
Central data layer, upsell tracking.
Guest-facing AI comms on your website.
Booking pages, upsell pages, SEO pages.
Sends from your own address via Twilio.
Every automation we build reads directly from Hostaway data. Checkout triggers cleaning tasks. New bookings trigger upsell sequences. Guest history shapes what they receive next.
New Hostaway booking → welcome email + upsell sequence triggered instantly. Guest segment assigned from room type and stay length.
60, 30, and 7-day touchpoints triggered from the Hostaway arrival date. Each email personalised to purchase history and booking data.
Guest books an experience via Calendly, website, or Stripe link → payment charged → staff Google Calendar updated → confirmation sent. Zero manual steps.
Hostaway checkout event → cleaning task created with room type, priority, and time window → assigned to staff → dashboard updated.
Hostaway checkout date → review request + return booking offer → tagged in CRM by purchase behaviour for future campaigns.
Our AI pulls live booking data from Hostaway so every response is accurate to this guest, this booking, right now.
Most Hostaway users manage cleaning manually — checking the calendar, texting the team, updating spreadsheets. We automate the whole chain from checkout event to task completion.
Our AI products connect directly to Hostaway. Every guest query is answered with real booking data — not generic responses from a script.
Reads guest emails and drafts replies using your FAQ document and customer service playbook — trained on how you talk, not how a generic AI does. Runs inside Gmail.
Front-of-house AI across your website. Answers questions and handles tasks — cancellations, upsell requests — using live Hostaway data.
We'll look at your current Hostaway setup, identify integration gaps, and map out exactly what a full direct booking build would look like for your property.