Specialist Hostaway direct booking agency

Stop leaving money on the table. Your guests want to spend more.

We build the AI automation layer — upsells, guest comms, SEO — that boutique hotels use to unlock 400%+ ROI on every stay. Hostaway integration included. One-time fee, your system, forever.

6–8
weeks to live
$0
monthly retainer
dashboard · direct vs OTA · live from Hostaway
Revenue dashboard showing direct vs OTA booking split Automation flow routing a new booking into guest-type playbooks SEO page ranking result example for MAXAM Hotels Cleaning checklist with 11 turnover tasks and a mark-complete action
Built on
What we build

A complete direct booking engine, built once.

Four systems, delivered in 6–8 weeks and handed over running. Everything below is live in production for our clients today.

Your best sales person works 24/7

Most upsell systems blast the same email to every guest. Ours reads the data first: purchase history, days until arrival, and booking behaviour decide what each guest sees.

011hr, 30/14/7-day, and 24hr pre-arrival sequences
02Segments from spa, dining and activity spend
03Seasonal campaigns, running without staff
04Stripe checkout on every offer
automation builder · sequence view
product screenshot
16:11
How the automation decides

Three inputs. One offer, at the right time.

Input 01
Days until arrival

Timed to purchase intent: 1hr after booking, then 30/14/7-day and 24hr pre-arrival touchpoints — whichever apply to your guest's timeline.

Input 02
Purchase history

Spa, dining, activities — what they bought before shapes what they see next.

Input 03
Booking behaviour

Room type, length of stay, party size — segmentation that means something.

Output
The right offer, at the right time — personalised to this guest, this stay.
The right message, at the right moment

Not just upsells — pre-arrival guests get check-in details, local restaurant picks, and activity ideas, exactly when they need them.

A happy path, not a sales funnel

The moment a guest buys an upsell, the sequence shifts — a thank-you, a confirmation, and the automation stops selling. No repeat pitches to someone who already said yes.

Built around purchase intent, not a blast list

Every email is timed to where the guest actually is in their trip — before booking, after booking, or on the ground — so nothing feels like spam.

AI, in the guest's words

Front of house and back of house, covered.

Email Drafting AI
"Hi, do you allow early check-in? We're arriving around noon and would love to drop bags off."
draft from your playbook
Hi Sarah, great news — we can arrange early bag drop from 11am at no charge. Full early check-in to your room is available for $35 if you'd like to guarantee it. Shall I add that?
review & send · your team stays in control
Website AI
Can I cancel my reservation for next Friday?
Your booking (Ref #4821) falls within our free cancellation window — you'll receive a full refund within 5 business days. Want me to process it now?
Yes please.
Done — Booking #4821 cancelled. Refund confirmation sent to your email.
Case study

MAXAM Hotels — Finger Lakes, NY

Luxury glamping · A-frame treehouses · Vintage Airstreams · Micro villas · 48 acres

MAXAM Hotels treehouse property in the Finger Lakes, NY

MAXAM came to Noodle to build their full tech stack — conversion optimisation, AI integration, and marketing automation. We delivered a system that runs their guest experience end to end, without their team manually managing every moving part.

With the right technology in place, Patrice and Darrel now have the time and headspace to focus on what they do best — running a great property.

>30%
upsell conversion
>400%
ROI on fees
20+
optimised SEO pages
3
email behavioral segments
Pricing

One setup fee, then $1 a booking — and we only earn more when you do.

Other agencies bill you every month for their time. We charge once for the build, then $1 per booking to keep your integrations, automation and dashboard running — or nothing at all if you choose Full Service. On top of that we take 10% of the upsell revenue our emails bring in, and on Growth, 10% of the OTA commission you save compared with last year. If our work doesn't earn you anything, you pay the $1 and nothing more.

Foundation
$3,000
one-time setup · $1/booking + 10% of email revenue · per property
Hostaway integration & upsell automation
Analytics dashboard
Room & upsell page copy
Task & cleaning manager not included
Email Drafting AI + Website AI not included
SEO page builds not included
Full Service
$16,000
one-time setup · no per-booking fee · per property
Everything in Growth
No per-booking fee — keep 100% of booking, upsell and OTA-savings revenue
20 new or optimised SEO pages
12-month SEO roadmap
Website build & CMS setup
Full IP ownership
FAQ

Questions owners ask

No. We specialise in Hostaway and build everything around it. If you are on another PMS we will tell you honestly on the call whether we are the right fit.

Around four hours across six to eight weeks: a discovery session, two review points, and a training handover. We implement, you approve.

Your website, pages and content stay yours. The integrations, AI and automation engine stop running, because that is what the fee keeps alive.

Not unless you ask for that. Email Drafting AI writes the reply and waits for your team to send. Website AI answers guests directly, within the scope you set.

It is the reason we exist. We handle strategy and implementation, then train your team on the parts they touch daily. Nothing is left for you to figure out.

Ready to start?

Book a free 15-minute discovery call.

We'll audit your current OTA mix and booking setup. No pitch, no obligation — just a clear picture of where your direct booking revenue is going and how to get it back.