Specialist Hostaway direct booking agency

Stop paying OTAs to rent your own guests.

We build your complete direct booking system; SEO, up-sell automation, AI guest comms, and Hostaway integration, for a one-time setup fee. Your system runs. Your guests are yours.

63%
avg. boutique hotel OTA dependency
16%
avg. OTA commission per stay
+16pp
direct booking lift, Growth tier target
The problem

OTAs are your biggest cost centre — and they own your guests.

16–20%
Commission per booking

Booking.com takes 15–17%, Airbnb 14–16%, Expedia up to 20%. On a $300/night stay that's $48–$60 gone before you see a cent.

Zero
Guest data you own

OTA guests belong to the OTA. You can't email them, upsell them, or bring them back direct. Every repeat OTA booking costs you twice.

63%
Average OTA dependency

Branded chains have cut OTA dependency to ~35%. Most independents are still at 60%+. That gap is tens of thousands of dollars sitting on the table.

A boutique property doing $500K/yr through OTAs at 16% commission is paying $80,000/yr — just in fees.
What we build

A complete direct booking engine, built once.

Every component your property needs to own its bookings; website, SEO, marketing automation, AI, and operations. Delivered in 6–8 weeks, then it runs itself.

Website build & optimisation

Room booking pages, homepage, and upsell pages built on your CMS. Designed to convert, not just look good. Every page has a job.

Strategic SEO page builds

Custom converting paths unique to your property and region. Not generic blog posts — pages built to rank and capture guests searching right now.

Smart guest automation

Triggered by guest purchase history, days until arrival, and booking behaviour. Pre-arrival upsells, post-stay follow-ups, and seasonal campaigns — running without staff.

Email Drafting AI

Reads every guest email and drafts the perfect reply using your FAQ and CS playbook. Back-of-house AI that saves hours every day. Don't have a playbook? We build it with you.

Website AI

Front-of-house AI across your website. Answers questions and handles tasks — cancellations, upsell requests — around the clock.

Branding & content buildout

Brand voice, conversion copywriting, and content hierarchy. Every word on your site is doing a job — not decorating it.

Analytics dashboard

Real-time view of direct vs OTA bookings, upsell revenue, OTA commissions saved, and guest segment performance. Your numbers, in one place, always current.

Task & room cleaning manager

Hostaway-native ops automation. Checkout tasks, cleaning schedules, and room turnover workflows triggered automatically from your booking data.

Hostaway integration

We specialise in one PMS. Deep Hostaway integration across your Website, Google Calendar, Stripe, and Gmail means nothing falls through the cracks.

Smart automation

Your best sales person works 24/7 and never forgets a guest.

Most upsell systems blast the same email to every guest. Ours reads the data first. Automation triggers are built from what guests actually do — not what you hope they'll do.

📅
Days until arrival
60-day, 30-day, 7-day, and pre-arrival sequences timed to purchase intent
↓ combined with
🛒
Guest purchase history
Spa, dining, activities — what they've bought before shapes what they see next
↓ combined with
🏨
Booking behaviour
Room type, length of stay, party size — segmentation that actually means something
↓ triggers
💰
The right offer, at the right time
Upsells, add-ons, and experiences personalised to this guest, this stay
Email Drafting AI & Website AI

Two AI products. Every guest touchpoint covered.

Email Drafting AI Email AI
Guest email received
"Hi, do you allow early check-in? We're arriving around noon and would love to drop bags off."
Email Drafting AI draft (from your playbook)
Hi Sarah, great news — we can arrange early bag drop from 11am at no charge. Full early check-in to your room is available for $35 if you'd like to guarantee it. Shall I add that? [draft — review & send]
Noodle Guest Web
Can I cancel my reservation for next Friday?
I can help with that. Your booking (Ref #4821) falls within our free cancellation window — you'll receive a full refund within 5 business days. Want me to process the cancellation now?
Yes please.
Done — Booking #4821 cancelled. Refund confirmation sent to your email. Is there anything else I can help with?
Analytics dashboard

Your property's performance, always visible.

Every client gets a live dashboard pulling directly from Hostaway. Direct vs OTA split, upsell revenue, cleaning tasks, and commission saved — in one place.

Pricing

Three tracks. One goal.

"Other agencies charge you every month for their time. We charge once for the work — then a flat platform fee to keep your system running. Your hours are yours to spend when you actually need them."

Layer 1
Setup fee — the build
Fixed price. Fixed scope. 6–8 week delivery. Your entire direct booking system, built once.
$5K–$16K
one-time
Layer 2
Platform fee — the infrastructure
Replaces 3–4 separate tool subscriptions. Hostaway integration, Email Drafting AI, Website AI, automation engine, and dashboard — all in one.
$329–$473
/month
Layer 3
Hours — when you need us back
New SEO pages, seasonal campaigns, extra integrations. Buy hours when you need them — no lock-in, no ongoing commitment.
Optional
retainer blocks
Foundation
$5,000
one-time setup fee
$329–$473/mo platform · No SEO
  • PMS & Hostaway integration
  • Upsell automation system
  • Email flows & guest segments
  • Email Drafting AI + Website AI
  • Analytics dashboard
  • 3 conversion-optimised pages
  • Room & upsell page copy
  • SEO page builds not included
  • OTA recovery strategy not included
Full Service
$16,000
one-time setup fee
$329–$473/mo platform + retainer
  • Everything in Growth
  • 12 conversion-optimised pages
  • 20 new/optimised SEO pages
  • 12-month SEO delivery roadmap
  • Full IP ownership
  • Website build & CMS setup included
  • White-glove ongoing support
Full pricing breakdown & ROI calculator →
Case study

MAXAM Hotels — Finger Lakes, NY

Luxury glamping · A-frame treehouses · Vintage Airstreams · Micro villas · 48 acres

MAXAM came to Noodle to build their full tech stack — conversion optimisation, AI integration, and marketing automation. We delivered a system that runs their guest experience end to end, without their team manually managing every moving part.

With the right technology in place, Patrice and Darrel now have the time and headspace to focus on what they do best — running a great property and working with other hotel operators who want to do the same.

Get the same for your property
Visit maxamhotels.com ↗ Instagram ↗
100+
target keywords mapped
20+
optimised SEO pages
3
guest email segments
+45%
upsell conversion rate
+80%
email open rate
+70%
email clickthrough rate

What we delivered

100+ keyword SEO strategy across 20+ optimised pages
Upsell automation: Squarespace + Sheets + Zapier + Stripe
Full Hostaway + Acuity/Calendly + Google Calendar integration
Email Drafting AI + Website AI with 28-scenario QA
JSON-LD schema markup across all major pages
Task & room cleaning manager via Hostaway
How it works

Live in 6–8 weeks.

From signed contract to a running direct booking system. No dragged-out agency engagements.

1

Discovery

We audit your OTA mix, booking patterns, tech stack, and guest segments. Week 1–2.

2

Build

SEO, automation, integrations, AI setup, and website pages. Week 2–5.

3

QA & Train

28-scenario test suite. 85% pass threshold. Your team trained. Week 5–6.

4

Go Live

Full launch. Direct booking engine active. OTA reduction in motion. Week 6–8.

5

Optimise

Optional retainer support — hours when you need them, not a monthly commitment.

Ready to start?

Book a free 30-minute discovery call.

We'll audit your current OTA mix and booking setup. No pitch, no obligation — just a clear picture of where your direct booking revenue is going and how to get it back.

Book a call See full pricing